Company Field Added to Payroll Export: The Payroll export now includes a new Company text field to help distinguish employees across different organizations. [Learn more].
First Open Person and First Open Datetime Fields Added to Ticket Summary Screen: Users can now add First Open Person and First Open Datetime as selectable fields in the Ticket Summary screen configuration. These new fields provide visibility into who first opened a ticket and when it was first opened.
Notification Indicator for Damage Utility Tickets: A new notification indicator has been added to alert users when new Damage Utility Tickets are processed, similar to the existing functionality for Emergency tickets. When a new Damage Utility ticket is created, a notification appears in the Work Item Notifications. Clicking it opens a filtered search screen showing only new Damage Utility tickets.
Permission Control for Access to Photo AI Module Results: When this feature is enabled for a user group, members can view Photo AI data in the attachment viewer and screen configurations; when disabled, this information will be hidden. This update does not affect the ability to upload or attach photos. If you would like to access this feature, reach out to your Company Administrator.
Stop Running Invoices in Billing Audit: You can now stop a running invoice in Billing Audit if an issue is detected, such as selecting the wrong rate table. The system will complete the current record before stopping and update the status with a reason (e.g., "Stopped by John Smith"). Stopped invoices will show no total discrepancy and a clear status like "Not Processed." [Learn more].
WHAT'S IMPROVED:
Concurrent Invoice Processing Now Supported in Billing Audit: The Billing Audit system can now process multiple invoices simultaneously, resolving a previous limitation where only one invoice could be handled system-wide at a time.
Enhanced Control for Insights AI Scores: Users can now enable or disable Insights AI Incident Prediction and Insights AI Clearing scores individually by registration code, instead of a single setting controlling both. This allows more precise configuration, reduces unnecessary AI scoring, and helps optimize system performance and costs.
VERSION: 2025.07.0
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WHAT'S IMPROVED:
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