ESRI Layer Administration Updates: Updated the ESRI Layer Administration tools to give administrators clearer control over authentication methods. [Learn more.]
VUPS JSON Ticket Delivery: VUPS now supports delivering tickets in JSON format, giving partners a more flexible option for receiving ticket data.
WHAT'S IMPROVED:
Sketch Cloud Upload and Export Reliability: Resolved an issue where sketches were failing to upload to the cloud or export properly, improving reliability for users working with sketches.
POCS Updates: Updated POCS parsing and responses to handle upcoming changes to POCS formats.
WHAT'S FIXED:
Work Item Photo Display: Fixed an issue causing photo orientation errors and incorrectly grouped attachment photos in Work Items, so photos now display correctly and are grouped by section.
Auto-Processing Clear Response Timing: Fixed an issue where auto-processing was not applying the Clear response after the 4-hour recommendation window, ensuring tickets are processed as expected.
Contract Locator “Leave Open” Rule Reliability: Fixed an issue causing the Contract Locator “Leave Open” rule to intermittently and incorrectly close tickets, improving the consistency of automated rule responses.
Message Template Print-to-PDF Failure: Fixed an issue where message templates containing a Related Items field caused Print to PDF to fail.
Configure Layer Attributes Error Messaging: Fixed an issue where a generic error message was hiding the actual map-server error when configuring layer attributes, making problems easier to diagnose.
Multi-Work Item Shapefile Export: Fixed an issue where exporting shapefiles for multiple work items did not include data in the downloaded file.
New Web Ticket Response Save Failure: Fixed an issue where new ticket responses failed to save when submitted through the web iframe.
Auto-Process Rule Lookup Performance: Improved the performance of the auto-process rule lookup query, reducing excessive CPU usage and easing database contention.
VERSION: 2026.12.0
WHAT'S NEW:
WHAT'S IMPROVED:
POCS Updates: Updated POCS parsing and responses to handle upcoming changes to POCS formats.
WHAT'S FIXED:
Work Item Photo Display: Fixed an issue causing photo orientation errors and incorrectly grouped attachment photos in Work Items, so photos now display correctly and are grouped by section.
Auto-Processing Clear Response Timing: Fixed an issue where auto-processing was not applying the Clear response after the 4-hour recommendation window, ensuring tickets are processed as expected.
Contract Locator “Leave Open” Rule Reliability: Fixed an issue causing the Contract Locator “Leave Open” rule to intermittently and incorrectly close tickets, improving the consistency of automated rule responses.
Message Template Print-to-PDF Failure: Fixed an issue where message templates containing a Related Items field caused Print to PDF to fail.
Configure Layer Attributes Error Messaging: Fixed an issue where a generic error message was hiding the actual map-server error when configuring layer attributes, making problems easier to diagnose.
Multi-Work Item Shapefile Export: Fixed an issue where exporting shapefiles for multiple work items did not include data in the downloaded file.
New Web Ticket Response Save Failure: Fixed an issue where new ticket responses failed to save when submitted through the web iframe.
Auto-Process Rule Lookup Performance: Improved the performance of the auto-process rule lookup query, reducing excessive CPU usage and easing database contention.
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