Filters should have the criteria to have Previous Version Response.
2 Votes
2 Comments
Sorted by
L
Lindsay Rennerposted
about 9 hours ago
Admin
Thank you for submitting your request! We value your input and will review it as part of our ongoing efforts to improve our services.
0 Votes
S
Sadie Hullposted
5 months ago
Having this criterion would help support in sorting tickets for screener workflow. Would also be highly beneficial to have the criterion for auto process rules; a high percentage of tickets come back through the system with a previous response and having more flexibility to workflow, assign, etc.t. would be productive for the teams that screen tickets.
Filters should have the criteria to have Previous Version Response.
2 Votes
2 Comments
Lindsay Renner posted about 9 hours ago Admin
Thank you for submitting your request! We value your input and will review it as part of our ongoing efforts to improve our services.
0 Votes
Sadie Hull posted 5 months ago
Having this criterion would help support in sorting tickets for screener workflow. Would also be highly beneficial to have the criterion for auto process rules; a high percentage of tickets come back through the system with a previous response and having more flexibility to workflow, assign, etc.t. would be productive for the teams that screen tickets.
0 Votes
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