Filters should have the criteria to have Previous Version Response.
2 Votes
2 Comments
Sorted by
Lindsay Rennerposted
5 months ago
Admin
Thank you for submitting your request! We value your input and will review it as part of our ongoing efforts to improve our services.
0 Votes
S
Sadie Hullposted
10 months ago
Having this criterion would help support in sorting tickets for screener workflow. Would also be highly beneficial to have the criterion for auto process rules; a high percentage of tickets come back through the system with a previous response and having more flexibility to workflow, assign, etc.t. would be productive for the teams that screen tickets.
Filters should have the criteria to have Previous Version Response.
2 Votes
2 Comments
Lindsay Renner posted 5 months ago Admin
Thank you for submitting your request! We value your input and will review it as part of our ongoing efforts to improve our services.
0 Votes
Sadie Hull posted 10 months ago
Having this criterion would help support in sorting tickets for screener workflow. Would also be highly beneficial to have the criterion for auto process rules; a high percentage of tickets come back through the system with a previous response and having more flexibility to workflow, assign, etc.t. would be productive for the teams that screen tickets.
0 Votes
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