A notification for tickets that are placed in pending research would be helpful. At this time if a ticket falls slightly outside of a border or misses classification it can languish until someone remembers to check that folder. This can be an issue after hours and on holidays. Ideally, a notification based on time without being assigned or placed in a folder would be the trigger for a notification.
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L
Lindsay Rennerposted
22 days ago
Admin
Thank you for submitting your request! We value your input and will review it as part of our ongoing efforts to improve our services.
A notification for tickets that are placed in pending research would be helpful. At this time if a ticket falls slightly outside of a border or misses classification it can languish until someone remembers to check that folder. This can be an issue after hours and on holidays. Ideally, a notification based on time without being assigned or placed in a folder would be the trigger for a notification.
0 Votes
1 Comments
Lindsay Renner posted 22 days ago Admin
Thank you for submitting your request! We value your input and will review it as part of our ongoing efforts to improve our services.
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