Alert Notifications

Modified on Fri, Aug 23 at 5:59 PM

Use the Alert Notifications feature to send notifications when specific alerts are created. Alerts generated based on these notifications are displayed in Messages ( ) > Alerts. For more details, see Alert Summary. To look at the alerts manually, see the Communication Alerts article.

Add or Modify an Alert Created Notification

On the top menu bar, click System Management ( ) > Administration > General > Alert Notifications
On the Alert Created Notification page, in the left column, click Add an Alert Created Notification

On the Add an Alert Created Notification page:

Action

Description

Add notification

Click Add a Alert Created Notification. The Add an Alert Created Notification page appears. See Edits, below

Modify notification

In the main page, click the text in the Type column to choose the notification to modify.

The Alert Created Notification Detail page appears. Make edits as below

Edits

General

Alert Type	Description
Account Message	A general notification that shows on the system home page and in Alert Summary
Adjudication	Creates an alert when an adjudication fails.
Aerial Ticket Error	A notification for errors with aerial tickets. Aerial tickets vary by company. For example, some companies create aerial tickets from work item creation in custom business rules
API Error	Choose the API method (action) whose errors you want to be notified about. The notification includes any code, status, or description from the API error. For API details, see Integration Configuration
Failed Transmission	Any failed communications from the system listed on the Transmission Queue (positive responses, notifications, rotational calls, exports, action shares, etc.)
Map Feature API Error	If the digsite conflicts with any ESRI Feature Layers, then auto process rules are not applied. Configure the ESRI Feature Layers on Auto Response > Map Feature
Map Process Result	Notification that the map you uploaded has been processed (available or rejected). Most common error messages mean data could not be read by the system or your map may have the wrong spatial projection. Map data must meet the shape file requirements. See Import Shape Files to Create Map Definitions, Shape file requirements
Missing Sequence Detected	Indicates one or more tickets was recently missed and is triggered by a successful ticket delivery of unexpected sequence (only available if your One Call Center supports sequence numbers)
Missing Ticket Detected	The system has missed a ticket (ticket is in the end of day audit but it’s not in the system)
Registration Request Processed	Notification that the registration you requested has been processed (available or rejected)
Rejected Contract Locator Response	The system rejected a contract locator's response
Rejected Email Response	An external system or device rejected an email response sent by the system
Rejected External System Notes	An external system or device rejected notes sent by the system
Rejected External System Response	An external system or device rejected a response sent by the system
System Maintenance - Downtime	System maintenance that requires planned system downtime. A general notification that shows on the system home page and in Alert Summary
System Maintenance – No Downtime Expected	System maintenance that does not require planned system downtime. A general notification that shows on the system home page and in Alert Summary
System Maintenance - Parsing Rule Update	The parsing rules have changed. A general notification that shows on the system home page and in Alert Summary
System Message	Technical system changes that do not affect downtime: DNS changes, port changes, etc
User Accounts Disabling Notification	User disabled automatically due to inactivity (not logged in after the period of time set by your company). See Option to Automatically Disable and Delete Users

Field	Description
Description	Type the description (name or notes)
Enabled	The notification is turned on

Schedule

Choose when to send the notification.

Review the notification

Click Back to go back and make corrections.

Click Finish. The Ticket Assigned Notification Detail page appears

Notification	Description
To a recipient defined for my company	Choose recipient
To an email address I specify	Type email address
To a device defined for my company	Choose device. To set up devices, see Devices.

What you send	Description
A message I specify	Type your message
Details of the Alert	The text of the alert

Page	How to Enable or Disable
Alert Created Notification page	In the left column, click Enable/Disable...Notifications Click the check boxes to choose the notifications and click Enable or Disable The Alert Created Notification page appears listing notifications
Alert Created Notification Detail page	In the left column, click Enable/Disable this Notification The Alert Created Notification Detail page appears showing the notification enable or disabled