Devices are used to send tickets out of UtiliSphere to an external location.
Add or Modify a Fax Device
- On the top menu bar, click System Management (
) > Administration > General > Devices - On the Device Overview page, click Go to Fax Device Summary
- On the Fax Device Summary page, click Add a Fax Device
- On the Add a Fax Device page, fill in the fields. See Modify a Fax Device, step 3, below
- On the Fax Device Summary page, in the Name column, click the fax device
- On the Fax Device Detail page, click Modify this Device
On the Modify a Fax Device page, fill in the fields:
Device InformationField Description Name The name of the device Phone Number The phone number of the device used to receive the fax Queuing InformationField Description Max Count The number of tickets in the queue that causes them to be sent. For example, a max count of 10 means that every time the number of tickets in the queue reaches 10, they are sent Max Retry If the system's attempt to send tickets fails, this setting determines how many times the system will retry sending them. Attempts to send are recorded in System Management ( 
) > Administration > Communication > Transmission > Transmission HistoryMax Time (min) The interval (in minutes) at which the system sends the tickets in the queue
The number of minutes since the last time the system sent the tickets in the queue that causes them to be sent to the device
Queue The system places tickets in the queue. If Send is not checked, tickets are placed in the queue but are not sent Send The system sends the tickets in the Queue as specified in the Max Count, Max Retry, and Max Time settings. If Queue is not checked, the system sends any tickets in the queue, but no more are placed in the queue Use Flush Time Flush Time sends all tickets in the queue at the specified flush time regardless of the Max Count and Max Time settings Connection InformationField Description Port Speed The speed of the device (Baud rate) Max MessagesField Description Fixed The system sends a fixed number of tickets from the queue each time. Use if the fax device you are sending to has limits on the number of faxes it can receive per connection Infinite The system sends all tickets in the queue - Click Save
Fax Header Settings
- On the Fax Device Summary page, click View Fax Header Settings
- On the Fax Header Settings page, click Modify these Settings
On the Modify Fax Header Settings page, fill in the fields:
Field Description Preferred Company Name The name of the company that sends faxes using the fax device Fax Header Number Fax number of the fax device used to send the fax - Click Save
Add or Modify a Web Request Device
A web request device is a system, web site, or a piece of technical infrastructure (web service, API, endpoint, webhook, etc.) that receives data from your Irth system.
- On the top menu bar, click System Management (
) > Administration > General > Devices - On the Device Overview page, click Go to Web Request Device Summary
- On the Web Request Device Summary page, click Add a Web Request Device
- On the Add a Web Request Device page, fill in the fields. See Modify a Web Request Device, step 3, below
- On the Web Request Device Summary page, in the Name column, click the web request device
- On the Web Request Device Detail page, click Modify this Device
On the Modify a Web Request Device page, fill in the fields:
Device InformationField Description Name The name of the device Protocol IRTHNet Ticket: Use to send tickets in one of the ticket formats below
Webhook: Use to allow web request device to send data automatically from the system
Format The standard format for the Webhook protocol is JSON. Message templates with an item type of "All Forms" automatically appear as formats and can be used to send PDF files Ticket Format These are the standard ticket formats used by the IRTHNet Ticket protocol. You may also see custom ticket formats that only your company uses. See your company administrator for more information
- Irthnet Historical Responsibility
- Irthnet Standard
- Irthnet SuperStandard
- Irthnet Ticket
- Smart Score Update
- Ticket Score
URL The URL of the web request device Template OptionsField Description Attachments Attachments sent with template Attachments Inline Attached files put into email/PDF of the template (not attached as separate files) History Audit history sent with template Related Items Related items sent with template Related Items Inline Related items put into email/PDF of the template (not attached as separate files) Authentication (Webhook protocol only)Field Description OAuth Client ID: The public identifier for an application
Client Secret: The secret value (like a password) known only to the application and the authorization server
Endpoint: The URL to which your external web request device must link toSecret Authentication information that the system puts in the header of requests sent to another API Queuing InformationField Description Max Count The number of tickets in the queue that causes them to be sent. For example, a max count of 10 means that every time the number of tickets in the queue reaches 10, they are sent Max Retry If the system's attempt to send tickets fails, this setting determines how many times the system will retry sending them. Attempts to send are recorded in System Management ( 
) > Administration > Communication > Transmission > Transmission HistoryMax Time (min) The interval (in minutes) at which the system sends the tickets in the queue
The number of minutes since the last time the system sent the tickets in the queue that causes them to be sent to the device
Queue The system places tickets in the queue. If Send is not checked, tickets are placed in the queue but are not sent Send The system sends the tickets in the Queue as specified in the Max Count, Max Retry, and Max Time settings. If Queue is not checked, the system sends any tickets in the queue, but no more are placed in the queue Use Flush Time Flush Time sends all tickets in the queue at the specified flush time regardless of the Max Count and Max Time settings Max MessagesField Description Fixed The system sends a fixed number of tickets from the queue each time. Use if the device you are sending to has limits on the number of tickets or data it can receive per connection Infinite The system sends all tickets in the queue - Click Save
An alert notification must be set up and configured to send to a device. For an overview of notifications, see Alert Notifications.
A ticket notification can be set up for web request devices. For details, see Ticket Notifications.
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