Work Time Tracking

1. On the Work Time Tracking  Configuration page, in the left column, click Configure Ticket Work Time Tracking

2. On the Track Ticket Work Time Configuration page, choose the settings:

                                                                       

   2a: Enable Time Tracking

   Allow users to track their work time

                                                                       

   2b: Automatic Time Tracking

   Automatically start work when opening a ticket, and end work when responding to a ticket

                                                                       
   2c: Duration  

   Choose the time users have to finish work once they start a ticket. When this limit is reached: 

   • The system applies End Work (and updates audit history)
   • Syncs the data (if applicable)
   •  If the item is locked, it is unlocked, even if the maximum number of minutes to lock has not expired

                                                                               

   To remove the limit, set it to zero

                                                                               

   Work can be started and ended until the time limit is reached or the ticket is closed. Each time work is started and ended is shown on the ticket map as a user activity icon

                                                                               

   Actions                                                                            

   Choose the actions  to remove from the Ticket Details > Actions list until after the user starts work: 

                               

   Action	Description
   Add Complete Response	A response that closes a ticket
   Add Facility Type	Facility types are the kinds of assets a company may have (gas, electric, water, etc.). Facility types are associated with the ticket's registration code
   Add Ongoing Response	A response that does not close a ticket
   Add Map Annotation	Add annotations to maps
   Add Notes	Add note to ticket history
   Add Sketch	Add sketch to maps
   Auto Work Time Tracking	The system automatically starts tracking the time spent working on a ticket
   Assign	Assign a ticket to locator
   Change Folder	Move a ticket from one folder to another
   Complete Secondary Review	The review response that completes the review which means the ticket can be closed
   Create Work Item	The action that created an item
   Handle Due Warning	A ticket gets the Handled status  when the system receives a warning that the ticket is about to be due
   Put in Folder	A ticket with a status of Assigned or Pending Research was put in a folder
   Put Ticket on Legal Hold	Prevents the ticket from being deleted by overriding the ticket retention feature and records the override in the ticket's audit history
   Reassign	Reassign a ticket to locator
   Remove from Folder	Ticket was removed from folder
   Set Ticket Class	Classifications are defined by your company
   Unassign	Unassign a ticket to locator

                                                                           

    

3. Click OK. The Work Time Tracking  Configuration page appears with your settings in the Ticket Work Time Tracking Configuration section 

The actions you choose are removed from the Actions list until the user clicks Start Work. 

1. On the Work Time Tracking  Configuration page, in the left column, click Configure Work Item Actions

2. On the Work Item Actions for Work Time Tracking page, choose the actions to remove from the Actions list until after the user starts work:

                                                                       
   2a: Actions    

   Choose the actions  to remove from the Actions list until after the user starts work: 

                                                                                                                                                                         

   Action	Description
   Add Attachments	Attach a file to an item
   Add Map Annotation	Add annotations to maps
   Add Note	Add note to ticket history
   Add Sketch	Add sketch to maps
   Assign	Assign a ticket to locator
   Change Status	Change the status of an item
   Configure Threat Detection	Makes threat data appear on the Threat Detection Map Layer instead of in a new threat item if the data is less than the distance from this item you enter and before the expiration date you enter
   Create Sub Item	The creation of a child item (Item Details > Actions > Create a [form name])
   Delete Attachment	Remove a file from an item
   Modify	Edit the item
   Put in Folder	A ticket with a status of Assigned or Pending Research was put in a folder
   Remove from Folder	Ticket was removed from folder
   Schedule	Set the date work will start on an item
   Share	Send the item to someone
   Unassign	Unassign a ticket to locator

                                                                               

    

3. Click OK. The Work Time Tracking  Configuration page appears with your settings in the Work Item Work Time Tracking Configuration section 

Breadcrumbing records the user's path on the item details map. The system uses the GPS function of the user's device to record its location once per second. These GPS locations (breadcrumbs) are then automatically connected in a line. Clicking Stop Breadcrumbing adds the line of breadcrumbs  to the item details map. Optionally, a buffer is applied. The buffer extends on either side of the line to the distance you chose in the buffer setting (for example, 50 feet).  

If Breadcrumbing is active and you close and restart the Utilisphere application, it resumes automatically at the current device location (if the device moved while the form is off, the system automatically draws a line from the last breadcrumb before the form was closed to the new location and resumes breadcrumbing).