Regions

Modified on Mon, Sep 9 at 7:02 PM

Use the Regions feature to view ticket data based on region divisions linked to registration codes or ticket folders. A region must have at least one subcategory called a division.

To view ticket data by region, use these Analytics features:

Dashboards (Add Chart)
Self-Service Reports (Tickets > Regions)

Change to use Region by Folders / Registration Codes

You can switch between having the region divisions linked to ticket folders or registration codes. Each change removes all previously linked registration codes or folders for all region divisions.

On the top menu bar, click System Management ( ) > Administration > General > Regions
On the Regions page, click Change to use Region by Folders
On the window, read the warning that if you use regions by folders, all registration codes or ticket folders are removed from all region divisions. If you accept this loss of registration codes or ticket folders from region divisions, click OK. Result: The system removes the registration codes or ticket folders and the Region page reloads

Add a Region

On the top menu bar, click System Management ( ) > Administration > General > Regions
On the Regions page, click Add a Region
On the Add a Region window, fill in the Name and Description fields. See Modify Region, step 2, below

Modify Region

On the Region page, in the right most column of the region, click Edit ( )
On the Modify a Region window, change the Name and Description fields
Click Save