Registration Code Detail

Use this feature to set an existing ticket message template as your terms and conditions.

1. On the top menu bar, click System Management ( ) > Administration > Ticket Management > Registrations
2. On the Registrations Summary page, find and select the registration code. 
3. On the Registration Code Detail page, in the left column, click Configure Excavator Terms & Conditions
4. On the Select Excavator Terms & Conditions Setting page, in the Message Template list, click the ticket message template to use as the terms and conditions
5. Click Save

UtiliSphere contract locators use this feature to send responses to members automatically based on members' registration codes. Each registration code can have one set of responses sent to the member.

1. On the Registration Code Summary page, in the Active Registration Codes section, in the Code column, click the registration code
2. On the Registration Code Detail page, in the left column, click Configure Response to Members
3. On the Configure Response to Members page, check the box for Send Response

4. On the Configure Response to Members page, fill in the settings

                                                                       

   Send Response

                                                                                                                        

   Setting	Description
   Authentication Code	The authentication code is system generated when a member creates a contractor.                                                                                       If a UtiliSphere contract locator needs the authentication code, they should ask their member to send them the Contractor Response Information report, which contains their authentication code and response codes. The member can generate this report from   the contractor's detail page. For details, see Contractors > Contractor Details
   Device	The device the response is sent to. These are the requirements when setting up a device to use for responses to members:  Only Web Request Devices can be used The URL is supplied by the member Only the Response to IRTHNet V1 protocol can be used                                                                                      For details, see Devices
   Responses	Response codes are defined by the member. If a UtiliSphere contract locator needs the response codes, they should ask their member to send them the Contractor Response Information report, which contains their authentication code and response codes. The member can generate this report from   the contractor's detail page: For details, see Contractors > Contractor Details
   Send All Attachments	If a response includes attachments, this option sends them with the response

                                                                       

   Send Excavator Response Confirmation to Member (email only)

   When checked, the system sends a confirmation email to the excavator to confirm the positive response                    
5. Click Save. The Registration Code Detail page appears

Use this feature to link an excavator positive response setting to a registration code. Companies must ask Irth Solutions to enable Excavator Positive Response for each registration code. Once enabled, companies can choose which response goes to which registration code. 

If your company has a  default excavator positive response setting, use this procedure to choose another setting

1. On the top menu bar, click System Management ( ) > Administration > Ticket Management > Registrations
2. On the Registrations Summary page, find and select the registration code. 
3. On the Registration Code Detail page, click Select an Excavator Positive Response  Setting
4.  On the Select Excavator Positive Response Setting for Registration Code page, in the Excavator Positive Response Setting dropdown list, click the setting
5. Click Save. Result: The next positive response to go out for the selected registration code will  use the new setting.

Facility types are an optional feature used to manage different types of facilities (ex. gas, electric, and water). For details, see Facility Types.

Use this feature to link facility types to registration codes.

By linking facility types to registration codes, the system can automatically split a ticket so that each facility type has its own copy of the ticket so each can respond separately.

1. On the top menu bar, click System Management ( ) > Administration > Ticket Management > Registrations
2. On the Registration Code Summary page, in the Code column, click the registration code
3. On the Registration Code Detail page, click Select Facility Types
4. On the Select Facility Types for Registration Code page, click the box for each facility type to link it to this registration code
5. Optional. If you add a new facility code and need to add it to tickets received afterward, check the box, check the box Allow users to add facility selected above to tickets
6. Click Save. Result: All tickets with this registration code will be split by facility type

Branch registration code are additional registration codes that a one call center sends a tickets to. Use this feature to send a ticket to multiple branch codes.

1. On the top menu bar, click System Management ( ) > Administration > Ticket Management > Registrations
2. On the Registrations Summary page, find and select the registration code. 
3. On the Registration Code Detail page, in the left column, click Select Branch Registration Codes
4. On the Select Registration Branch Codes page, choose the registration codes to receive copies of the ticket

5. Optional. Limit sending the ticket to registration branch codes on the ticket 

                                 

   Checkbox	Description
   Checked	The system sends the ticket to the checked registration branch codes if they are on the ticket
   Unchecked	The system sends the ticket to all registration branch codes, regardless of whether they are on the ticket

    
6. Click Save