Use facility types if your company has different types of facilities (ex. gas, electric, and water) and either:
- A single registration code represents multiple types of facilities and you need to record a separate response for each type of facility
- You need to limit the responses to tickets based on the facility type
In both cases, facility types allow a ticket from the One Call Center to be split into multiple copies, so each copy can be worked individually.
The facility type option must be enabled to be used. See Options > Facility Types.
When using facility types and doing positive response to the excavator, all copies of the ticket must be responded to before a positive response will be sent. To enable this restriction, see Option to Send Only Positive Response to Excavator when Ticket is Closed .
Add a Facility Type
- On the top menu bar, click System Management (
) > Administration > Ticket Management > Facility Types - On the Facility Type Summary page, click Add a Facility Type
- On the Add a Facility Type page, fill in the Name and Description fields.
- Click Add. To add responses and assets, see Select Responses for a Facility Type and Add an Asset to a Facility Type, below
- On the Facility Type Summary page, in the Name column, click the name of the facility type
- On the Facility Type Detail page, click Select Responses for this Facility Type
- Click the box for each response to link it to this facility type. Only the selected responses will be available to the user when responding to a ticket.
- Click Save
- On the Facility Type Summary page, in the Name column, click the name of the facility type
- On the Facility Type Detail page, click Add an Asset
On the Add an Asset for Facility Type page, type the name and description of the asset.
The assets will be linked to the facility type. When users respond to a ticket, they will have an option to select an asset and enter notes
Examples- Gas Valve
- High Pressure Line
- Residential
- Click Add
By linking facility types to registration codes, the system can automatically split a ticket so that each facility type has its own copy of the ticket so each can respond separately.
- On the top menu bar, click System Management (
) > Administration > Ticket Management > Registrations - On the Registration Code Summary page, in the Code column, click the registration code
- On the Registration Code Detail page, click Select Facility Types
- On the Select Facility Types for Registration Code page, click the box for each facility type to link it to this registration code
- Optional. If you add a new facility code and need to add it to tickets received afterward, check the box, check the box Allow users to add facility selected above to tickets
- Click Save. Result: All tickets with this registration code will be split by facility type
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article