Ticket Screen Configuration

1. On the Screen Detail page, click Change Display Order for this Screen

2. On the Change Display Order for this Screen page, click the arrows to change the order of the fields:

                                                                                                                              

   Arrow	Description
   Up (  ↑ )	Moves the field to the right when displayed on the Ticket Summary page
   Down ( ↓ )	Moves the field to the left when displayed on the Ticket Summary page

3. Click Save

1. On the Screen Detail page, click Select Icon Columns for this Screen

2. On the Select Icon Columns for this Screen page, click the icon name to display it on the Ticket Summary page.

                                                                                                             

   Field	Description
   Adjacent Address	Whether or not the ticket address is adjacent to another ticket.
   Attachment	Whether or not the ticket has attachments.
   Digsite Size	The Dig Site Size for the ticket: Small (green), Medium (yellow), or Large (red)
   Due Time	Past Due, Emergency, Short, Regular, or Irrelevant.
   OCC Dig Area and Geocode Digsite Distance Warning	Whether or not the distance from OCC dig area to geocoded dig site exceeds the distance tolerance.
   Non Compliant Excavator	Whether or not the ticket excavator is non-compliant.
   Same Address	Whether or not the ticket has the same address as another ticket.
   Ticket Status	Pending Your Research, Assigned, In Ticket Folder, or Closed.
   Ticket Type Category	The standard ticket type categories: Aerial Damaged Utility Design Emergency Meet Recall Regular Revision Short

    
3. Click Save

Define the screen by adding up to 15 fields. The  fields below are the general fields. Your company may create other fields.

1. On the Screen Detail page, click Select Fields for this Screen

2. On the Select Fields for Screen page, add fields. There are two ways to find fields

                                                                                       
   • At the top left, in the Columns dropdown list, click the column, type your search, and click Search ( )
   • In the lower right corner, click the page number links to locate fields                                      
   • General fields 
      

     Field	Description
     Address	The street name and address number
     Additional Classification	Company decides the name of the classifications. Advanced option
     Apply Time (Amount of Time until Auto-Processing Result is Applied)	Enter the amount of time (days, hours, minutes) the system delays applying auto processing rules to tickets
     Assigned to	The user the item is assigned to
     Auto-Processing Result	Choose the auto-processing result: Assigned Assignment Recommended Folder Recommended None Put in Folder Response Added Response Recommended
     Auto-Processing Type	Choose the auto-processing type:                                                                                              Auto Processing Type Description Address The street name and address number from the ticket Address (adj place used) The dig site location is found at an address adjacent to the original address in the ticket Between                                     The location is on a  street that runs between two parallel streets (between two intersections) County The county in the address Grid The One Call Center provides grid data in the ticket, if applicable. Some grids are converted to latitude/longitude data. Not commonly used  Intersection Intersections are defined by One Call Centers on each ticket and usually have these elements:  Two streets that cross each other Additional information  (landmark, one of the four corners, etc) Part of the dig site Example: Intersection: The northwest corner of 1st street and Main street Keyword Keywords are defined by your company to easily find tickets, for auto-processing, to trigger ticket notifications, or to highlight information in the ticket Map, Page, Cell Type the Map, Page, and Grid Cell values from the ticket  OCC Dig Area The One Call Center (OCC) dig area contains the latitude and longitude coordinates from the One Call Center ticket   (can also contain grid data). This dig area is a shaded box                                                                  If  you chose OCC dig area and a geocode, then choose order of geocode application. If you do not check OCC dig area, then the order does not matter                                                                     Recommendations                                             Use OCC Dig Area, if possible Avoid using County, Place, and Street Parcel The parcel of the address from the ticket. The parcel shows the legal boundary of the address Place The official boundaries of the city State, County, Place Select the State from the dropdown list                                                     Type or the County and Place  Street The name of the street or road Township, Range, Section, Quarter Type the Township, Range, Section, and Quarter from the ticket The three largest units from the United States Public Land Survey System (PLSS), also known as Congressional townships or survey townships. The units in the system from largest to smallest: Township, Range, Section, Quarter/Quadrangle/Quadrant                                                                                                                             Not commonly used Ticket Update Rule Ticket update rules are part of the Auto Process Override Rules
     Ticket Category	Defined by the administrator to group forms with similar characteristics
     County	The county in the address of the item
     Creation Time	The time the item was received into the system
     Dig Site Area Size	Enter area size (usually square feet) to find tickets in the area on the Summary page
     Digsite Distance (to User)	The distance from the center of the digsite to the location of the last action taken by the user (usually based on the GPS of the user's mobile device)
     Due Time	The deadline for completing the item (date and time). The same as the work start date time
     Excavator City	The city in the address of the item
     Excavator Name	Excavator name from ticket
     First Folder	First folder ticket was placed in
     First Response	First response entered on ticket
     Folder	The folder containing the item. Folders are used to organize items
     Job Number	A number used by excavators to identify jobs. Multiple tickets can have the same job number.
     Last Note	The text of the most recent note
     Last Note Date	The date of the most recent note
     Last Response	Last response entered on a ticket
     Last Response Date	The date and time of the most recent response on a ticket
     Last Response Note	The last note on response
     Locate Time (date)	Time the locate was performed
     Latitude (N S or center Latitude)	Parallels of latitude are lines parallel to the equator, measured in degrees north or south from the equator
     Longitude (N S or center Longitude)	Lines of longitude run from the North Pole to the South Pole. Each is identified by the number of degrees it lies east or west of the  prime meridian
     Not Reached Attempts	The number of your failed tries to contact the excavator
     Place	The official boundaries of the city
     Reviewed	Indicates if ticket has been reviewed (Yes/No)
     Smart Score	Smart scores are listed by name
     State	A geographic and political unit (United States)
     Status	The status of the ticket results from actions taken by users or your company’s auto processing rules. There are four ticket statuses, all of which are system defined. A status is either open (user can work on it) or closed (user cannot work on it):               Assigned (open): Ticket that has been assigned to a locator or contract locator Closed: Ticket that is closed In Ticket Folder (open): Ticket was placed in a folder by a user or an auto-processing rule Pending Your Research (open): Research needed because no auto processing rules applied, no rules were recommended, or  the ticket matches multiple rules
     Total Work Time	The amount of time spent working on an item (start time minus end time per work session)
     Ticket Category	The standard ticket type categories: Aerial Damaged Utility Design Emergency Meet Recall Regular Revision Short
     Type (Ticket )	Based on ticket type provided by the one call center

3. Click Save

Once a screen is used, the only way to remove it from the Screen dropdown lists on the Ticket Summary page is by:

• Modifying the screen so it links to a different form
•  Deleting the screen from the system. On the Screen Details screen, click Delete. 
• Change the group permissions so the group that no longer needs the screen no longer sees it. For details, see Groups

Click Use this Screen to add the screen to the Screen dropdown list in the bottom right corner of the Ticket Summary page

Click Go to Screen Summary to return to the Screen Summary page