Ticket Details

In the upper-left corner of the map,  the map tools are in a vertical toolbar:

Map Tool	Description
Map Layer Information (  )	For information about a specific point on a map layer: Click Information (  ) Click on a point on the map Layer Information and General Information display on separate tabs, if available for that point.                                                                                               General Information includes:       Facility locations and responsibility areas Parcel information (depending on availability)                                                                                              Layer Information may allow the creation of an item with attribute information from the map layer. If available, there is a button labeled "Create [item name]." To use this feature, you must create a form and link it to the map layer. See Create Item from Map Layer
Measure Distances ( )	Click Ruler (  ) Click on two points on the map to get the distance To turn off, click Ruler (  ) again
Show My Current Location ( ) (Optional)	Click Bullseye (  ) to center the map on your current location as determined by your web browser
Zoom In/Zoom Out (+ - )	Click Zoom In (+) and Zoom Out (-) to increase or decrease the details shown on the map
Zoom to a Specific Area ( )	Click Zoom to a Specific Area ( )   Click the map and drag to draw the zoom area The map zooms to the area you drew  To turn off, click Zoom ( ) again
Dialog ( )	For information about a specific point: Click Dialog (  ) Put the cursor on a point on the map  General Information displays in a popup window, if available for that point. General Information includes facility locations and responsibility areas (This is the same General Information that appears in the Map Layer Information feature, above). If a map definition is linked to a ticket, additional layer information may be available.

In the upper-right corner of the map, put the mouse pointer on the Layer Picker ( ) to see the map layers (Street, Satellite, Hybrid, irth GIS) you can display on the map. If your company uses custom Map Layers, these are also in the Layer Picker (see Map Layers under Administration)

The default setting for the transparency of the base layer is 75%. Use this feature to change the percentage of the base layer's transparency.

1. Put the mouse pointer on Transparency ( 75% )

2. Adjust the transparency of the base layer:

                                                           

   Transparency	Description
   Increase transparency of base layer (makes layers above base layer more visible)	Move the slider left
   Decrease transparency of base layer (makes layers above base layer less visible)	Move the slider right

                                                                                          

   Result: The percentage number shows the degree to which the base layer is transparent

                                                                                                                                    

1. Click Search (   )
2. In the search box, type an address (the search is formatted as street, city, state) or latitude/longitude coordinates (type latitude, a space, then longitude)
3. Press Enter or click a suggested result to go to it on the map

Use Export to export map data, including any work actions.

1. Click Export (   ). Result: The option to choose the file format of the export appears

2. Click the file format of the export. Result: A Zip file downloads to your computer:

                                                                                       

   File Format	Description
   Geojson	The export file unzips to a Geojson file.                                                                                              GeoJSON is an open standard geospatial data interchange format that is based on JavaScript Object Notation (JSON). GeoJSON encodes a variety of geographic data structures  and their nonspatial attributes. It uses a geographic coordinate reference system, World Geodetic System 1984, and units of decimal degrees.
   Shapefile	The export file unzips to 4 shape files: .DBF, .PRJ, .SHP, .SHX

External links are optional, custom links to external, third-party web sites. They are added by your company. See External Links

1. Click External Link (   )
2. In a new browser tab or window, the link to the external web site opens

1. Click Annotate ( A  ). A popout box appears

   New (Create annotation) 

   1. In the popout box, click New. Result: On the right side of the map, drawing tools appear
   2. In the drawing tools, click Add a Note ( T ). The cursor now has a note icon and says "Click map to place marker"
   3. Click the cursor on the map where you want the note. Result: The Note window appears. Go to step 2, below Edit annotation
   1. In the popout box, click Edit. Result: The cursor now says "Select an annotation to edit"            
   2. Click the cursor on the annotation you want to edit. Result: The map zooms to the annotation and drawing tools appear on the right 
   3. In the drawing tools on the right, click Edit Layers (). Result: The cursor now says "Click cancel to undo changes. Drag handles or marker to edit feature"
   4. Click the cursor on the annotation you want to edit. Result:  The  Note window appears. Go to step 2, below
2. In the  Note window:
   1. Type the note
   2. Click Save. The note appears on the map
3. In the drawing tools, click Save Annotation (  )

These icons occur below the map, mostly in the left corner.                                                                                                                                                                                                      

Icon	Description
Display Map on Popup/Ticket Window (  )	Opens the map in a new browser window.
Draw Dig Location (  )	Drawing tools appear in upper right corner of map or in a new browser window. See Use Drawing Tools to Edit Map
Get Recommendations Based on the Current Dig Site (  )	Opens Auto Process Result window.  Affected Facility Locations:     Facility locations are based on nearness to ticket location based on map definition  Affected Responsibility Areas:     Responsibility areas based on nearness to ticket location based on map definition Recommended auto process rules: Any auto process rules relevant to the ticket that are set to recommended. To have the recommendation performed by the system, click Apply
Edit Dig Location (  )	Opens Digsite Editor window
Lookup	Use to zoom to the listed locations in the Lookup dropdown list. Lookup options (except Find Best and Drawn) vary based on how the system processes location information in ticket. Some options need definition: Address (adj place used): The dig site location is found at an address adjacent to the original address in the ticket Between: The location is on a  street that runs between two parallel streets (between two intersections) Drawn: The visual changes made by using Draw Dig Location (  ) from Map Icons, above Find Best: Default option. Shows the most detailed available location  Intersection: Intersections are defined by One Call Centers on each ticket and usually have these elements: Two streets that cross each other Additional information  (landmark, one of the four corners, etc) Part of the dig site Example: Intersection: The northwest corner of 1st street and Main street OCC Dig Area: The One Call Center (OCC) dig area contains the latitude and longitude coordinates from the One Call Center ticket   (can also contain grid data). This dig area is a shaded box Parcel: The parcel of the address from the ticket. The parcel shows the legal boundary of the address
View Dig Site Location on Google Maps (  )	Shows dig site in Google Maps in new window
Save Window Location & Size (  )                                                  (Button is on popup window display of map; see Display Map, above)	Saves size and location of  map browser window that opens when you click Display Map on Popup/Ticket Window (  ). Affects  maps on all tickets
System Message Display (below Lookup )	System messages and errors display below the Lookup dropdown list, for example:                                                                                       Examples Manual dig location Distance between dig site and OCC dig area: [n] feet
Zoom to Near Street (  )	The nearest intersecting street (from ticket)
Zoom  to Dig Site (  )	The dig site is the area on the map based on geocoded address from ticket with buffer applied
Zoom  to OCC Dig Area (  )	The One Call Center (OCC) dig area contains the latitude and longitude coordinates from the One Call Center ticket   (can also contain grid data)
Zoom to parcel geocode (  )	The parcel is the legal boundary of the property at the address in the ticket

Use the filter to choose which actions display in the ticket history. This filter applies to all tickets you can access with your user account. 

1. Click Update Filter (  )

2. On the  Update Audit Filters window: 

   • Check boxes to exclude actions from the ticket history
   • Uncheck boxes to display actions in the ticket history

3. Click Save. Result: The ticket history reloads:

   • If excluding actions, the message "Ticket history is filtered" appears next to Update Filter
     • The actions you checked no longer listed in the ticket history of any ticket
   • If all actions are displayed, the message "Ticket history is filtered" no longer appears next to Update Filter