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The help system contains the most detailed and complete information on how to use the system, including step-by-step procedures, definitions of terms, and other information

Change Your Password within the System (video demo, 1 min)

1. Click Account ( ) >Profile Settings
2. The Viewing My Information page appears
3. In the left pane under Tasks, click Change My Passwords

4. In the Change My Password window, enter your old password, then enter your new password twice (the second time to confirm it) 

                                                                               

   A new password must:

   • Not match old password 
   • Be at least 8 characters long
   • Contain at least 3 of the following: 
     • Lowercase Letter
     • Non-Alphanumeric Character
     • Number
     • Uppercase Letter 
5. Click Save

1. Click Account ( ) >Profile Settings
2. On the Viewing My Information page, in the left column, click Modify My Preferences

3. On the Modify Preferences page,  make your changes:

                                                                               
   Indicator Settings  

   Change Sounds for Settings (video demo, 1 min)

                                                                                       

   Use Indicator Settings to determine if and how you'll be notified of new alerts via the Messages icon on the main menu:

                                                                                                                                               

   Setting	Description
   Display and Play a Sound	The default setting. The alert is a red dot on the menu bar and a sound. Type the number of seconds between each sound alert.
   Display but Don't Play a Sound	The alert is a red dot on the menu bar
   Don't Display	No red dot or sound. Ticket Due for ticket alerts (top 2). All other alerts show on the Messages icon (  )       If all Indicator Settings are turned off, Messages ( ) and Ticket ( ) icons are removed from the top navigation bar. In this case:        To access alerts, go to System Management (  )>Communication>System>Alerts       To access tickets due and emergency tickets, go to the Ticket Summary page       To access missing tickets, go to System Management (  )>Communication>System>One Call>Audits       To access missing sequence numbers, go to System Management (  )>Communication>System>One Call>Missing Sequence       To access broadcast messages, go to System Management (  )>Communication>System>One Call>Center Messages

                                                                                       

    

   Other Settings   

                                                  

   Setting	Description
   Map Settings	Enable Pin Clustering on Geo Data Viewer and  User Activity Viewer: Pins display together at high zoom levels. As you zoom in, pins display individually
   Keyword Display	Highlight All Matched Keywords.  In the  ticket details view, the system displays normal and high-priority keywords with yellow highlighting. To set up keywords, go to see Keywords
   Response Screen  Options (Tickets)	When entering responses for tickets: Include all open facility types of the tickets: Respond to the ticket version you're looking at and its facilities Include all registration codes and facility types of the tickets: Respond to all registration codes & facility types on same ticket ID of the current versions of all relevant tickets  Include all registration codes and facility types of all version of tickets. Respond to all registration codes and facility types on same ticket ID and all versions of the ticket
   Response Screen Settings	Show Ticket Address in Response Screen. The system adds the address provided by the One Call Center on the Ticket Response window
   Related Ticket History Settings	Show All Related Ticket History in Ticket Details. By default, tickets  do not display related ticket history.  If  checked, this option shows the history of each version of the related ticket's history
   Summary Screen Settings	Pin Footer and Header: On ticket summary and item summary pages, pinning the header and footer makes them always visible:                                                                                                 Header displays: Columns (fields), select options, total tickets/items, pagination                                                                                                  Footer displays: Screens and filters, total tickets/items, pagination
   Ticket Audit Filters	The Audit to Exclude column lists the actions taken on the ticket from the Ticket Details > Ticket History.                                                                                                   Check the boxes to exclude actions from appearing on the Ticket History                                                                                                   This filter applies to all tickets you can access with your user account. When the filter is in effect, the Ticket History displays "Ticket history is filtered"
   Ticket Summary	You cannot combine tickets from different one call centers Do not combine any tickets on my Ticket Summary Screen Combine tickets with the same ticket number on my Ticket Summary Screen (regardless of registration code, facility type, and ticket version): Include all tickets that were combined when performing an action on selected tickets: Any action taken on one of the combined tickets can be taken on all of them from the Ticket Response windows (Assign, Flag, Respond, etc.) Ticket Summary has one row for each ticket ID, which has multiple registration codes in the Code column and multiple facilities and ticket versions, if applicable Ticket Details: Each combined ticket's Details screen > ticket header  has a dropdown listing all combined tickets by registration code and facility type, if applicable, so each can be viewed and responded to  Mobile Web:  Ticket Details > Registration Codes and Facility Types shows combined tickets by registration code and facility type Windows/iOS/Android: Summary  shows combined tickets by ticket number, registration codes, and facility type  Combine tickets with the same ticket number and same registration code (regardless of  facility type and ticket version):  Include all tickets that were combined when performing an action on selected tickets: Any action taken on one of the combined tickets can be taken on all of them from the Ticket Response windows (Assign, Flag, Respond, etc.) Ticket Summary has one row for each ticket ID, which has multiple registration codes in the Code column and multiple facilities and ticket versions, if applicable Ticket Details: Each combined ticket's Details screen > ticket header  has a dropdown listing all combined tickets by facility type, if applicable, so each can be viewed and responded to  Mobile Web:  Ticket Details > Registration Codes and Facility Types shows combined tickets by registration code and facility type Windows/iOS/Android: Summary  shows combined tickets by ticket number, registration codes, and facility type
   Work Item Creation Settings	Automatically Fill Location Fields On Mobile Forms With Current Location: Your location (at the time of item creation) will be retrieved from your GPS enabled mobile device and used to fill any Location fields on items

                                                                                       
4. Click Save