These are the new features in the 2023.11 and 12 releases. To submit your ideas and vote on others, visit our UtiliSphere Feedback Forum.
A Company Administrator can now configure a substitute folder in the folder configuration. When a user chooses the action to move a ticket to a folder, the substitute folder is the default folder. All other folders will remain options for the user to choose from.
Permission for New Self-Service Reports
You can now restrict access to the new Power BI Reporting for self-service reports by group.
Group Option to Exclude Tickets from Ticket History
You can now change a group’s settings so the group can only see the ticket actions (on the ticket audit history) you choose.
Custom API Key for Insights AI
A system administrator can now use a custom Insights AI API key to retrieve Insights AI scores using the customer specific model. The custom Insights AI API key is entered on the Company Setup > Configure Ticket Manager Options screen after logging in as an Administrator.
Identify Item Type in Message Templates
If message template uses Related Items field for either or both tickets and items, then when sharing or printing to PDF the system automatically indicates the name of the related items and which related items are tickets.
Ability to Record GPS Coordinates as part of Contract Locator Response Protocol
Responses from contract locators can now contain GPS coordinates (latitude and longitude). These coordinates also appear in the Ticket Audit History.
Prevent Contract Locators from Responding to a "Closed" Ticket
To do this, the system adds two actions to the Ticket Audit History:
- A cancellation action
- An explanation of the cancellation
Automate Start Work and End Work
You can now have the system automatically start work when users access tickets and end work when they respond or open another ticket. To enable this feature, go to Time Tracking > Configure Ticket Work Time Configuration and turn on these settings:
- Enable Time Tracking
- Automatic Time Tracking
If a Feature Does not Appear
Not all features are visible on the system’s screens. Also, not all features appear automatically when changes are made. If a feature that you are interested in does not appear, contact your company administrator for assistance.
