Secondary Review

The Secondary Review feature uses your company's Keywords to mark tickets for secondary review. You can also require secondary review prior to sending out positive response to the excavator  or one call center.

Modify Secondary Review Options

1. On the top menu bar, click System Management ( ) > Administration > Ticket Management > Secondary Review
2. On the Secondary Review Summary page, in the left column, click Modify Secondary Review Options

3. On the Secondary Review Options page, fill in the options

                                                                                                                                             

   Field	Description
   Keyword	Check the boxes to choose the keywords in the ticket that mark the ticket for secondary review
   Positive response to excavator	Check the box to require secondary review before a positive response can be sent to the excavator or one call center

                                                               

    

4. Click Save